At KulVeda Wellness, we value our customers and aim to provide excellent service. We have a liberal cancellation policy in place to accommodate your needs. Please review our cancellation policy below to understand the guidelines and procedures for canceling your order.
Cancellation Before Shipment:
If your order has not yet been shipped, you can request a cancellation by contacting our customer support team. You can reach us by email at care@kulVeda.com or by calling 9889886450 (Monday to Sunday, 10 am to 7 pm).
Once your cancellation request is received, we will process it promptly.
Refunds for canceled orders will be initiated within 2 – 5 business days.
Please note that it may take additional time for the refunded amount to reflect in your account, depending on your payment provider’s policies.
Shipped Orders:
Once your order has been dispatched, it cannot be canceled.
If you still wish to return the product(s) after delivery, you can refer to our Returns Policy for more information on how to initiate a return.
Fraudulent Transactions or Violation of Terms and Conditions:
We reserve the right to cancel any order at our sole discretion if we suspect fraudulent activity or a violation of our terms and conditions.
In such cases, we may cancel the order without providing prior notification.
We strive to provide the best customer service and ensure your satisfaction. If you have any questions or need assistance with canceling your order, please don’t hesitate to reach out to our customer support team. We are available to assist you from Monday to Sunday, 10 am to 7 pm.
Note: This cancellation policy is applicable only to orders placed on the KulVeda eCommerce website. For any cancellation requests related to other channels or platforms, please refer to the respective terms and conditions or contact our customer support for further guidance.
Thank you for choosing KulVeda Wellness. We appreciate your understanding and cooperation.
